Welcome To The Customer Help And Information Center

The Customer Help and Information Center is for individuals with energy, telecom, or other utility problems, and for legal aid lawyers and advocates seeking information or consultation to better assist their low income clients.  They can receive advice from highly qualified PULP staff, by e-mail or telephone.

Continuous utility service is essential to life, health, and the well being of households, their neighbors, and communities. PULP is committed to providing information needed to halt or reverse utility terminations and denials. 

PULP conducts training conferences throughout the state on Preventing Utility Terminaitons and other topics relating to universal service, affordability and utility customer protection.

If you don't find the information that you are looking for here please contact PULP at info@pulp.tc.

PULP gratefully acknowledges the support of the New York State Bar Foundation in the research and preparation of materials for this page. PULP remains soley responsible for editorial content.